Yangzi Explorer

Luxury and Adventure Await on the Yangzi Explorer

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Contact our cruise travel specialists via email or submit your request through our online BOOKING INQUIRY form.

Yangzi Explorer

Privacy & Cookie Policy

Last updated: May 2025

We value your privacy and are committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, store, and protect the data of visitors and customers from all regions, including the European Union, the United Kingdom, the United States, Canada, Australia, and other international markets.

This Policy applies to all visitors who access our website and any related services we provide.

1. Information We Do Not Collect

We do not use tracking technologies such as:

  • marketing cookies
  • analytics cookies
  • advertising pixels
  • fingerprinting technologies
  • third party tracking scripts

We also do not use:

  • Google Analytics
  • Facebook Pixel
  • TikTok Pixel
  • YouTube tracking cookies

We do not collect personal data unless you choose to provide it through an inquiry form, booking form, or direct communication.

2. Cookies

Our website does not use cookies for analytics, marketing, advertising, personalization, or user tracking. Any cookies that may be used are strictly for technical purposes, such as ensuring website security and managing server load balancing. These cookies are essential for the website's functionality and do not require user consent under EU or UK law.

3. Personal Data You Voluntarily Provide

When you contact us, request a quotation, make an inquiry, or book travel services, we may collect the following information: your full name, email address, telephone number, country or region of residence, travel preferences and travel dates, passport details, and payment-related information (processed securely by third-party processors; we do not store credit card numbers).

We collect this information solely for the purpose of responding to your inquiries, managing reservations, communicating with you about your trip, and fulfilling legal or safety requirements for cruise or tour operations.

4. How We Use Your Information

We use your information only for the following legitimate business purposes: processing bookings, providing travel documentation, customer support and service communication, legal compliance with local tourism regulations, ensuring the safety of travelers and crew, and managing payment confirmation and invoicing.

We do not use personal data for profiling, behavioral analysis, or targeted advertising.

5. International Data Transfers

As a company operating in the travel industry, we may process reservations for travelers from multiple countries. If your booking requires sharing information with cruise operators, hotel partners, transportation providers, port authorities, or immigration and customs agencies, we will only transfer the minimum data needed to complete your travel services.

All data transfers are conducted in compliance with GDPR (EU), UK GDPR, and applicable international data protection laws.

6. Data Retention

We keep your personal information only for as long as necessary:

  • Booking and travel documentation: retained according to tourism regulatory requirements
  • Inquiry emails: usually retained for 12-24 months
  • Financial records: retained in accordance with tax and accounting laws

After retention periods expire, your data is securely deleted.

7. Your Rights (EU & UK Residents)

If you are located in the European Union or the United Kingdom, you have the following rights under GDPR and UK GDPR: the right to access your data, the right to request correction, the right to request deletion, the right to restrict processing, the right to object to processing, and the right to data portability.

To exercise any of these rights, you may contact us using the details provided below.

8. Data Security

We use industry-standard security measures to protect personal information from unauthorized access, loss or alteration, and misuse or disclosure. Sensitive information, such as passport details or payment confirmations, is transmitted via secure channels only.

9. Contact Us

If you have questions about this Privacy & Cookie Policy, or if you wish to exercise your data protection rights, please contact us via info@yangziexplorer.org

10. Updates to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.